Fast & Reliable
2-5 Day Delivery Worldwide
We're committed to getting your pet's favorites to your door quickly and safely. Free shipping on orders over $50 with real-time tracking on every order.
2-5 Days
Delivery Time
Free
Over $50 Orders
24-48h
Processing Time
Shipping Rates & Times
Fast, reliable delivery to your door
🇺🇸
United States
🇨🇦
Canada
🇬🇧
United Kingdom
How Shipping Works
From order to delivery in simple steps
1
Order Placed
You'll receive an instant order confirmation email with your order details and estimated delivery date.
2
Processing (24-48h)
Our team carefully picks, packs, and prepares your order. Quality checked before leaving our warehouse.
3
Shipped
Your order ships! You'll get a tracking number via email so you can follow your package every step of the way.
4
Delivered (2-5 Days)
Your pet products arrive safely at your door. Happy pets, happy you!
Real-Time Tracking
Track your package from our warehouse to your doorstep with live updates and notifications.
Secure Packaging
Eco-friendly, protective packaging ensures your items arrive in perfect condition.
Email Notifications
Stay informed with automatic updates at every stage: processing, shipped, out for delivery.
Carbon Neutral
All shipments are carbon-neutral. We offset 100% of shipping emissions for the planet.
Special Situations
What to do if things don't go as planned
Delayed Shipment
If your package is delayed beyond the estimated delivery date, contact us immediately. We'll investigate and may offer expedited shipping on your next order as an apology.
Lost Package
If tracking shows your package as delivered but you haven't received it, check with neighbors or building management. If it's truly lost, we'll send a replacement at no charge.
Damaged in Transit
If your package arrives damaged, take photos and contact us within 48 hours. We'll arrange a free replacement or full refund, including shipping costs.
Wrong Address
Entered the wrong address? Contact us immediately. If the order hasn't shipped yet (within 2 hours of ordering), we can update it. After shipment, we'll work with the carrier to redirect.
International Shipping
Currently shipping to USA, Canada, and UK. Expanding to more countries soon! Sign up for our newsletter to be notified when we ship to your location.
Note: Customs duties and taxes may apply for international orders. These are the buyer's responsibility.
Shipping FAQs
Quick answers to common shipping questions
How can I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can also track your order on our Track Order page.
Do you ship to PO Boxes?
Yes, we ship to PO Boxes within the USA, Canada, and UK. Delivery times may vary slightly for PO Box addresses.
Can I change my shipping address?
Contact us within 2 hours of ordering to change your address. Once shipped, we'll work with the carrier, but changes aren't guaranteed.
What if I'm not home for delivery?
The carrier will leave a delivery notice with instructions. Usually, they'll attempt redelivery or hold the package at a local facility for pickup.
Do you offer Saturday/Sunday delivery?
Weekend delivery depends on your location and carrier. Select express shipping for the best chance of weekend delivery.
Are there any hidden fees?
No hidden fees! The price you see at checkout is the total. International orders may have customs duties (buyer's responsibility).
Have more questions?
View All FAQsQuestions About Shipping?
Our support team is here to help with any shipping concerns or questions.