Easy Returns
30-Day Money-Back Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, we'll make it right with our hassle-free return policy.
30 Days
Return Window
Free
Return Shipping
5-7 Days
Refund Processing
How to Return an Item
Follow these simple steps for a smooth return experience
1
Contact Us
Email us at support@ervoni.com with your order number and the item(s) you wish to return. Let us know the reason for your return.
2
Receive Return Label
We'll send you a prepaid return shipping label within 24 hours. Print it out and attach it to your package.
3
Pack & Ship
Securely pack the item(s) in the original packaging with all tags and documentation. Drop it off at your nearest shipping location.
4
Get Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Eligible for Return
- Products purchased within the last 30 days
- Items in original, unused condition
- All tags and packaging intact
- Proof of purchase available
- Non-personalized items
Not Eligible for Return
- Opened food, treats, or supplements
- Used grooming products
- Personalized or custom items
- Final sale or clearance items
- Items damaged by pet use
Refund Options
- Full refund to original payment method
- Store credit with 10% bonus
- Exchange for a different product
- Refunds processed within 5-7 business days
- Shipping costs refunded for defective items
Return Shipping
- Free prepaid return labels (USA, Canada, UK)
- No deduction from refund amount
- Trackable shipping methods
- Drop off at any carrier location
- We cover shipping for defective items
Special Circumstances
We handle unique situations with care and flexibility
Defective or Damaged Items
If you receive a defective or damaged product, contact us immediately with photos. We'll arrange a free replacement or full refund including original shipping costs. No need to wait for the return - we'll send a replacement right away!
Wrong Item Received
Received the wrong product? We apologize! Contact our support team and we'll send the correct item at no charge. You can keep or donate the incorrect item - no need to return it. We value your time and trust.
Late Delivery
If your order arrives after the estimated delivery date, you're eligible for a return even if you've opened the package. We understand timing matters, especially for gifts and special occasions.
Past 30 Days?
Exceptional circumstances? Contact us even if your 30-day window has passed. We review each case individually and often extend our return policy for loyal customers and special situations.
Need an Exchange?
Want a different size, color, or product? Exchanges are quick and easy! We'll send out your new item as soon as you initiate the return - no waiting for the original to arrive back. Choose store credit for 10% extra value.
Instant exchange processing
No restocking fees
Free shipping both ways
Common Questions
Quick answers about our return policy
How long do I have to return an item?
You have 30 days from the delivery date to initiate a return. We count from when you receive the item, not when it ships.
Who pays for return shipping?
We provide free prepaid return labels for all eligible returns. For defective or wrong items, we cover all shipping costs.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive your return. It may take an additional 3-5 days for your bank to post the credit.
Can I return opened pet food?
For safety reasons, we cannot accept returns of opened food, treats, or supplements. Unopened items are returnable within 30 days.
What if my pet damaged the item?
Items damaged through normal pet use aren't eligible for return. However, if a product has a defect or breaks unexpectedly, contact us - we stand behind our quality!
Do you offer exchanges?
Yes! We offer exchanges for different sizes, colors, or products. We'll ship your exchange item right away - no waiting for the return.
Can't find what you're looking for?
View All FAQsNeed Help with a Return?
Our customer support team is here to make your return process smooth and stress-free. Reach out anytime - we're happy to help!
Response within 24 hours
24/7 support available