Shipping times vary by location:

• USA: 3-7 business days (Standard), 1-3 days (Express)
• Canada: 5-10 business days (Standard), 2-5 days (Express)
• UK: 4-8 business days (Standard), 2-4 days (Express)

All orders are processed within 24-48 hours. You'll receive a tracking number once your order ships.

Yes! We offer free standard shipping on all orders over $50 USD. For orders under $50, shipping costs are calculated at checkout based on your location and chosen shipping method.

Absolutely! Once your order ships, you'll receive an email with a tracking number and a link to track your package in real-time. You can also track your order by visiting our Track Order page.

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, you can return your purchase within 30 days of delivery for a full refund or exchange.

Conditions:

• Products must be unused and in original packaging
• Include all tags and documentation
• Contact us to initiate a return

View our complete Return Policy for more details.

Starting a return is easy:

1. Contact our support team at support@ervoni.com
2. Provide your order number and reason for return
3. We'll send you a prepaid return label
4. Pack the items securely and ship them back
5. Receive your refund within 5-7 business days after we receive your return

We provide a prepaid return label for all eligible returns within the USA, Canada, and UK at no cost to you. If you're returning an item due to our error (wrong item, defect), we'll cover all return shipping costs.

Yes! All ERVONI products are developed in consultation with licensed veterinarians and pet nutrition experts. We prioritize safety, quality, and your pet's wellbeing in every product we create.

We use only premium, pet-safe materials:

• Textiles: Organic cotton, bamboo fiber, recycled polyester
• Toys: Non-toxic rubber, natural wood, food-grade silicone
• Bowls & Accessories: Stainless steel, BPA-free plastic, ceramic
• Food: Human-grade ingredients, no artificial preservatives

All materials are tested and certified safe for pets.

Sustainability is a core value at ERVONI. Our eco-friendly initiatives include:

• Biodegradable waste bags and packaging
• Toys made from recycled materials
• Carbon-neutral shipping
• Partnerships with environmental organizations
• Sustainable sourcing practices

Ordering is simple:

1. Browse our product collections
2. Add items to your cart
3. Click the shopping cart icon and proceed to checkout
4. Enter your shipping and payment information
5. Review and confirm your order

You'll receive an order confirmation email immediately after purchase.

We process orders quickly, so modifications must be requested within 2 hours of placing your order. Contact us immediately at support@ervoni.com with your order number.

If your order has already shipped, you can refuse delivery or initiate a return once you receive it.

We accept all major payment methods:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All transactions are encrypted and secure. We never store your payment information.

No, you can checkout as a guest. However, creating an account offers benefits:

• Faster checkout process
• Order history and tracking
• Saved addresses and payment methods
• Exclusive member discounts
• Early access to new products

To reset your password:

1. Visit the login page
2. Click "Forgot password?"
3. Enter your email address
4. Check your email for the reset link
5. Create a new password

If you don't receive the email, check your spam folder or contact support.

Log in to your account dashboard where you can:

• Update your email and password
• Manage shipping addresses
• View order history
• Update payment methods
• Manage email preferences